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Last updated
June 2025
Western Sydney Recovery Care Pty Ltd (“WSRC”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, enquirers, and website visitors. This policy is compliant with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We collect personal information that you provide directly to us — such as your name, phone number, email address, suburb, and details about your care needs — when you submit an enquiry or contact form through our website. We may also collect information provided by case managers or referrers on your behalf.
The information you provide is used to respond to your enquiry, assess your support needs, connect you with the right services, and communicate with your case manager or insurer if applicable. We do not use your information for marketing without your explicit consent.
We do not sell, trade, or rent your personal information to third parties. We may share information with iCare, your insurer, or your treating health professionals where necessary to arrange and coordinate your care — and only with your knowledge or consent.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. Staff who handle personal information are trained in privacy obligations.
You have the right to access personal information we hold about you and to request corrections. To make a request, contact us at the details below. We will respond within 30 days.
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is collected in aggregate and is not linked to personally identifiable information. You can disable cookies in your browser settings.
We may update this Privacy Policy from time to time. When we do, the updated version will be published on this page with a revised date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
If you have any questions or concerns about your privacy or this policy, please contact us at info@westernsydneyrecoverycare.com.au or call us on 02 8111 5085. Our office hours are Monday to Friday, 8:00am – 6:00pm.
We're happy to explain anything in plain language. Get in touch and we'll respond promptly.